This information will be drawn directly from your general business profile, which probably consists of your company name and logo.īecause of these visual and technical limitations, it’s even more critical that the user is aware they’re talking to a chatbot. But without a persona, a chatbot can seem empty and cold. Zhuzh it up a little so the interaction is not just effective but also feels engaging for the user. Give your bot a name and write the conversation flow in a way that lets its personality shine through. This adds a more individual touch to the customer experience.įor example, you could use the first message to introduce the bot to the user by letting it state its name and adding a fitting emoji, like the learning app HeyPatch is doing. Your browser does not support the video tag.
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